Withdrawing Funds Back to Your Wallet
Withdrawals go back to the same payment method you used to deposit — this is how we keep your account secure and make sure the money reaches the right wallet. Head to the cashier, choose the withdrawal tab, and select your method. GrabPay, Boost, and Touch 'n Go eWallet withdrawals follow the same account-matching rule. If your account hasn't been verified yet,
you'll be prompted to complete that step before the withdrawal is processed. No invented timelines here — processing depends on the payment provider's own clearing window.
- Go to the withdrawal tab — In the cashier, switch to the withdrawal section. Your linked payment methods appear automatically based on your deposit history.
- Select method and amount — Choose GrabPay, Boost, Touch 'n Go eWallet, or your FPX bank. Enter the amount — the cashier shows the minimum and any applicable limit.
- Complete account verification — If your account is unverified, the system will prompt you to submit documents before the withdrawal proceeds. This protects your balance.
- Confirm and track — Submit the request. Track the status under transaction history; the payment provider's clearing window determines when it arrives.